FAQ — MONTREBEL
Frequently Asked Questions
Everything you need to know about MONTREBEL, your order, shipping, sizing and more.
01
Orders
How do I place an order?
Browse the MONTREBEL collection, select your size and add items to your cart. When you're ready, proceed to checkout and follow the steps to complete your purchase. You'll receive a confirmation email once your order is placed.
Can I modify or cancel my order?
We process orders quickly. If you need to make a change or cancellation, contact us as soon as possible via our Contact page. We'll do our best to accommodate your request, but we cannot guarantee changes once an order has entered processing.
How will I know that my order has been confirmed?
You'll receive an order confirmation email at the address provided at checkout. Please check your spam or junk folder if you don't see it within a few minutes. If you still haven't received it, reach out to us.
Can I track my order?
Yes. Once your order has shipped, you'll receive a shipping confirmation email with a tracking number. Use it to follow your package in real time.
02
Shipping & Delivery
Where does MONTREBEL ship?
Available shipping destinations are displayed at checkout. If your country or region is not listed, it is not currently supported. We're working on expanding our reach — stay tuned.
How long does shipping take?
Estimated delivery times vary by destination and are displayed at checkout when you select a shipping method. Delivery timelines are estimates and may be affected by carrier delays, customs processing or other factors outside our control.
How long does order processing take?
Orders are typically processed within a few business days before being handed off to the carrier. Processing times may be longer during high-demand periods or product launches.
Will I receive tracking information?
Yes. A tracking number will be sent to your email once your order has shipped. If you haven't received tracking information within the expected processing window, contact us and we'll look into it.
What happens if my package is delayed?
Carrier delays can occasionally occur due to high volume, weather or customs. If your tracking shows no movement for an extended period, please contact us and we'll help investigate with the carrier.
What happens if I enter the wrong shipping address?
Contact us immediately via our Contact page. If your order hasn't shipped yet, we'll do our best to update the address. Once an order has shipped, we cannot redirect it and MONTREBEL cannot be held responsible for packages delivered to an incorrect address provided at checkout.
Do international orders have customs or import fees?
International orders may be subject to customs duties, import taxes or fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the order total or shipping cost. We recommend checking your local customs regulations before ordering.
03
Products & Sizing
How do MONTREBEL products fit?
Fit varies by style. Each product page includes specific fit notes. We recommend consulting the size guide available on each product page before ordering.
Where can I find the size guide?
A size guide is available directly on each product page. Measurements are provided to help you find the right fit. When in doubt between two sizes, we recommend sizing up for a relaxed streetwear fit.
How should I care for my MONTREBEL clothing?
Care instructions are printed on the garment label. Following these instructions will help preserve the quality, colour and print of your piece. When in doubt, cold wash and air dry.
Are MONTREBEL products made to order?
Some MONTREBEL products are produced on demand. This means your item is created specifically for you after your order is placed, which may affect processing times. Product pages will indicate if an item is made to order.
04
Returns & Exchanges
What is your return policy?
Please refer to our full Returns & Exchanges Policy for complete details. Your rights as a consumer under applicable Canadian and Quebec consumer protection laws are always preserved.
Can I exchange an item?
Exchange eligibility and conditions are outlined in our Returns & Exchanges Policy. Contact us to initiate an exchange request and we'll guide you through the process.
What if I receive a damaged or incorrect item?
We're sorry to hear that. Contact us immediately via our Contact page with your order number and a photo of the issue. We'll make it right.
Can I return an item because I chose the wrong size?
We encourage you to consult the size guide on each product page before ordering. Return eligibility for sizing issues is outlined in our Returns & Exchanges Policy. Contact us and we'll do our best to assist.
How do I start a return?
To initiate a return, contact us via our Contact page with your order number and reason for return. Do not send items back without first contacting us. Full instructions are available in our Returns & Exchanges Policy.
05
Payments
What payment methods do you accept?
Accepted payment methods are displayed at checkout. We support the options available through our secure payment provider. If you have questions about a specific payment method, contact us.
Is checkout secure?
Yes. All transactions are processed through Shopify's encrypted, PCI-compliant checkout. Your payment information is never stored on our servers.
When will I be charged for my order?
Payment is collected at the time your order is placed. If your order is cancelled before processing, any charge will be refunded according to your payment provider's timeline.
06
MONTREBEL
What is MONTREBEL?
MONTREBEL is a Montreal-inspired contemporary streetwear brand built for people who move differently. We create clothing that reflects urban energy, individuality and the creative spirit of the city — pieces designed to be worn, not just seen.
What inspires MONTREBEL?
Montreal. Its architecture, its seasons, its street culture, its art scene, its people. MONTREBEL is the intersection of that city energy and a global streetwear aesthetic — confident, clean and unapologetically urban.
Where is MONTREBEL based?
MONTREBEL is based in Montreal, Quebec, Canada.
How can I stay updated on new collections?
Subscribe to our newsletter at the bottom of the page and follow us on social media to be the first to know about new drops, limited releases and brand updates.
Still Have Questions?
We're here to help. If you couldn't find what you're looking for, reach out to the MONTREBEL team.
Born in Montreal. Made to stand out.